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Automate support, scale sales on WhatsApp.

Resolve 80% of routine inquiries instantly with AI workflows, broadcast targeted promotional campaigns, and give human agents a shared team inbox on the official WhatsApp Business Platform.

Open console Explore console
● OPERATIONAL PIPELINE

Enterprise workflow, end to end

STAGE 01 • INGESTION

Instant Query Ingestion

Customers reach your brand on WhatsApp. Every incoming message is received with zero latency via official Meta Cloud API direct webhooks.

Direct Webhooks Meta Cloud API Sub-10ms Ingestion
WhatsApp Business Cloud API
LIVE WEBHOOK
Alex Morgan +1 (555) 019-2834
Hi! Can you check the delivery status for my order #WD-4921? 10:42 AM
POST /webhooks/whatsapp/v1/messages 200 OK • 4ms
STAGE 02 • ANALYSIS

Smart AI Intent Analysis

Domain-trained AI bots analyze customer intent, query your verified knowledge base, and prepare structured answers within two seconds.

Vector Embeddings Knowledge Base Match Deterministic Routing
AI Intent Classification Engine
INTENT MATCHED
Detected Intent order_tracking_inquiry 99.4% match
Entity Extracted order_id: "WD-4921" exact match
Context Search Fulfillment DB • In-Transit 3 chunks loaded
Routing to Fulfillment Automated Bot Flow (Latency: 1.2s)
STAGE 03 • AUTOMATION

Automated Self-Service Resolution

Customers receive immediate, interactive answers for order tracking, bookings, and FAQs, resolving standard inquiries without agent overhead.

Interactive Buttons Zero Queue Time Instant Resolution
Automated Resolution Delivery
RESOLVED • 0 QUEUE

Your order #WD-4921 is out for delivery with FedEx Express and is scheduled to arrive today by 3:30 PM.

Track Live Map Delivery Notes
10:42 AM • Delivered
✓ Customer query resolved end-to-end in 1.4s with complete accuracy.
STAGE 04 • ESCALATION

Context-Preserving Human Handover

When complex assistance is requested, conversations transition smoothly to a live agent with full message history and customer context intact.

Team Inbox Transfer Collision Prevention Named Owner Assigned
Collaborative Multi-Agent Console
HANDOVER ACTIVE
SJ
Sarah Jenkins Tier 2 Senior Specialist • Named Owner
Online
INTERNAL NOTE

"Customer requested gate access code update for order #WD-4921. Complete bot history and customer profile attached."

Full History Preserved Zero Context Loss Collision Locked

MULTI-AGENT WORKSPACE

A unified command center for your team

Bring your WhatsApp customer conversations, visual bot automations, and broadcast campaigns together in one collaborative multi-agent workspace.

W.A.I Desk / Operations Console
Search conversations, contacts, or tags… ⌘K
Acme Operations
AO
All 12 Open 8 Assigned 3 Closed
RS
Riya Sharma 2m

Hi, can you help me with my booking?

AP
Amit Patel 12m

Is order #WD-8812 available for pickup?

NV
Neha Verma 28m

Thank you! Received the receipt. 🙏

KM
Karan Mehta 1h

Can I reschedule to tomorrow at 3 PM?

SI
Sneha Iyer 2h

Please send the updated pricing catalog.

RS
Riya Sharma +91 98765 43210 • VIP Customer
Assigned: Sarah Jenkins
Hi, can you help me check my booking status? 11:12 AM
W.A.I Desk Bot
Of course! Can you please share your booking confirmation ID? 11:14 AM • Automated
It's AT-48291 11:15 AM
✈️ Booking Confirmed

Goa Beach Resort & Spa

Oct 24 - Oct 28, 2026 • 2 Adults • Sea View Suite

View Voucher Airport Pickup
11:16 AM • Verified Meta Template
INTERNAL NOTE

Sarah Jenkins: "Confirmed airport pickup booked with driver Ramesh. Guest notified."

📎 😊
📥

Shared Team Inbox

Manage all incoming customer chats in real time with collision locking, assignments, and internal notes.

⚡

Visual Bot Builder

Construct deterministic workflows and intelligent AI triage bots without touching a line of code.

📢

Broadcast Campaigns

Send verified promotional announcements and transactional notifications to segmented audiences.

🛡️

Official Meta Cloud API

Direct webhook ingestion and high-throughput connectivity on Meta's verified global infrastructure.

Meta-approved templates & campaigns

Engage customers with verified message templates. From automated delivery updates to high-converting promotional broadcasts and instant verification codes.

Drag to spin. Arrow keys work too.

Order Tracking

Your order #WD-4921 has shipped and will arrive on Friday, Oct 24. Tap to track live.

Automated fulfillment alert
Appointments

Your consultation with Dr. Mehta is confirmed for tomorrow at 3:30 PM. Reply 1 to reschedule.

Instant automated booking reminder
Promotions

Hi Sarah! You left items in your cart. Complete checkout today and get 15% off with code SAVE15.

High-converting cart recovery broadcast
Verification

849-204 is your W.A.I Desk verification code. It expires in 10 minutes. Never share this code.

Sub-second zero-tap security code
Billing

Payment of $149.00 for Invoice #INV-1092 is due on Nov 1st. Tap below to pay securely.

Automated billing notice
Broadcasts

Exclusive VIP Drop: The new Summer Collection is live! Browse the catalog before public release.

Segmented campaign broadcast
Delivery

We attempted delivery for package #WD-8812 today. Tap below to pick a preferred re-delivery slot.

Interactive customer logistics
Account Access

Tap to confirm your secure sign-in to W.A.I Console from Chrome on Windows. Tap Deny if not you.

One-tap biometric sign-in
Interactive Template Studio
Quick Insert:
Meta Category Intelligence Utility

Transactional notification: High delivery priority for order updates, appointment alerts, and account notices.

Meta Graph API v21.0 Compliant

This is our reading of Meta's category rules, not Meta's decision.

W.A.I Desk
W.A.I Desk Official
Verified WhatsApp Business
📦 Order Tracking Notification
Your order A-4471 has shipped and will arrive by Friday.
11:42 AM

SECURITY & INSTANT ALERTS

Sub-second transactional OTP & alerts

Deliver authentication codes, order security updates, and mission-critical notifications with one-tap WhatsApp autofill and verified carrier receipts.

🔐

One-Tap & Zero-Tap Autofill

Meta authentication templates feature native notification action buttons that copy or autofill verification codes with a single tap.

⚡

Configurable Code Lifetimes

Define verification expiry intervals between 1 and 90 minutes with automated retry limits and package signature bindings for enhanced security.

🛡️

Official Meta Gateway Delivery

Dispatched directly through your verified WhatsApp Business Account on Meta's global infrastructure with real-time delivery telemetry.

📋

Audit-Ready Console Logs

Track delivery timestamps, customer acknowledgments, and failover notifications in your unified management dashboard.

Live Verification Simulator ● Sub-Second Pipeline
Dispatch Request
→
Meta Gateway
→
Device Delivered
402913

This code expires in 10 minutes. Delivery Status: Delivered • Instant

WhatsApp • W.A.I Desk
now

402913 is your W.A.I Desk verification code. Tap to copy.

📋 Tap to Copy

Engineered for every customer moment

From instant knowledge-base answers to high-stakes human escalation, configure deterministic routing that treats every conversation with precision.

Instant Bot Resolution

24/7 Knowledge Base Intent Matching

Resolve repetitive inquiries automatically. Domain bots match intent from your knowledge base and answer immediately without putting customers on hold.

  • ✓ Semantic intent extraction directly from company documentation
  • ✓ Native WhatsApp interactive buttons, menus, and media attachments
  • ✓ Zero hold times for shipping, return policies, and FAQs
Avg Resolution: Sub-second Triage: 85% Automated Queue Delay: 0 seconds
WA
W.A.I Desk Support Verified Business • Automated Help

Hi, can you share your return policy and express shipping options?

10:14 AM
⚡ Automated Intent Match • 0.6s

All orders feature 30-day free returns. Express shipping arrives in 2 business days worldwide.

📦 Track Active Order 📄 Read Policy Guide
10:14 AM • Delivered ✓✓

Frequently asked questions

Clear answers on official Meta Cloud API connectivity, multi-agent collaboration, broadcast campaigns, and enterprise security.

💬
Need custom architecture? Enterprise solution guidance

Have specific multi-seat requirements, high-volume broadcast needs, or ERP integration questions?

Launch Console View Workflows
Is W.A.I Desk built on the official Meta WhatsApp API? Meta Cloud API

Yes. W.A.I Desk operates directly on Meta's official WhatsApp Business Platform Cloud API, connected directly to your verified WhatsApp Business Account (WABA). No unofficial gateways, fragile browser emulators, or web scrapers that risk account bans.

How does Meta Business verification and the Green Badge work? Meta Cloud API

Meta awards the official Green Checkmark badge to verified businesses that complete Meta Business Verification in Meta Business Manager. Operating on the official Cloud API via W.A.I Desk ensures full compliance with Meta's Commerce and Business policies so your verified business profile displays natively to all recipients.

Can multiple team members manage the same WhatsApp number? Team Inbox

Yes. Our shared multi-agent inbox lets your entire team collaborate on customer chats from a single business phone number, complete with agent assignment, internal notes, and collision prevention.

How does Meta's 24-hour customer service window work? Pricing & Rules

When a customer initiates a message, a 24-hour customer service window opens where your team and bots can exchange free-form text and interactive options. Outside this 24-hour window, outbound messages must use pre-approved Meta message templates (Utility, Authentication, or Marketing) as defined in Meta's official messaging guidelines.

How do AI automations and human agents collaborate? Team Inbox

Automated workflows handle routine inquiries around the clock. Whenever a customer asks for human assistance or triggers complex logic, the conversation transfers to your team inbox with full conversation history.

Can we broadcast promotional and marketing campaigns? Pricing & Rules

Yes. You can send approved marketing broadcasts, product updates, and seasonal offers to opted-in customers, tracking delivery and engagement metrics live in your dashboard.

Can we migrate our existing WhatsApp Business number? Setup & Numbers

Yes. Existing numbers on the WhatsApp Business app can be migrated to the official Cloud API via Meta's standard migration process so you retain your business identity.

Do we need developers to run day-to-day operations? Setup & Numbers

No. Your marketing and support teams can manage the shared inbox, build chatbot flows, and launch campaigns without writing code. Everything is visually managed directly inside your unified W.A.I Desk console.

How are customer data and encryption protected? Meta Cloud API

All communications transit over TLS 1.3 encryption directly to Meta's verified Cloud API infrastructure. Team permissions are strictly enforced with role-based access control, and customer data is securely partitioned in your dedicated tenant database.

Production Ready • Official Meta Cloud API
W.A.I Console • Active

Run your whole support team from one WhatsApp number

Deploy the multi-agent shared inbox, automate routine triage with smart bots, and broadcast verified campaigns on Meta's official WhatsApp infrastructure.

Launch Team Console Explore Shared Inbox
🛡️
Official Meta Cloud API No unofficial web scrapers or risky hacks
⚡
Sub-Second Ingestion Direct webhook delivery callbacks
👥
Collision Prevention Safe multi-agent assignments and notes
🚀
Fast Team Onboarding Connect existing verified WhatsApp numbers